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Sat, 14 Jan 2006

Crappy service and poor support

In contrast to Dell, Seagate has really poor support.

I have 5 Seagate disks (all 60GiB or over) which have failed 3 months after their warranty ran out. That is their extended warranty since each of them shipped with only a single year and it was latter upgraded to 5 years by Seagate.

However I have had a 120GiB Seagate drive fail, and it was under warranty. So I went about trying to get it replaced. Unfortunately I've had to deal with Synnex who claim to have never received the unit. This, of course, after me spending a week attempting to get anyone to respond to either my phone calls or emails.

While that battle is still on-going (and I've vowed to never buy Seagate for the hassle their warranty replacement provider is), remeber that you should always send material with a return receipt or delivery confirmation.

From what I know, people in the industry seem to take quite a lot of joy in lifting hardware when they don't need to sign for it. Fortunately I did this and now the guys there are squirming because they can't find it.

Unfortunately I have a feeling this is one battle where I'm going to be the loser. <sigh>

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Wed, 11 Jan 2006

My kingdom for a motherboard

I bought a Dell 700m in late March. It is basically a pretty good machine with everything except the SD card reader slot working.

Now, that is. With 2.6.15 everything does work out of the box. With earlier kernels things didn't. So I happened to recall that people wanted Dell to recall the 700m because of the poor audio.

I have a worldwide international 3 year warranty on this thing, so I decided to call it in. Sure enough I got someone who indicated said that they would replace the motherboard. We had some back and forth and it appears Dell have solved the problem.

So I get my motherboard replaced and now

Let's see how things pan out. At least they've been kind and corteous so far.

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Mon, 21 Nov 2005

Pointless EULA

I just bought a dual-CPU Dell and it actually bothered to display an EULA to me. I carefully inserted a CD, rebooted and formatted the disk.

When I buy a frigging machine with No OS installed then I'm not going to sign an EULA for no software.

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ॐ (aum) - what was, what is and what will be, wildfire's musing

Anand Kumria
wildfire@progsoc.org

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