Sat, 14 Jan 2006
In contrast to Dell, Seagate has really poor support.
I have 5 Seagate disks (all 60GiB or over) which have failed 3 months after their warranty ran out. That is their extended warranty since each of them shipped with only a single year and it was latter upgraded to 5 years by Seagate.
However I have had a 120GiB Seagate drive fail, and it was under warranty. So I went about trying to get it replaced. Unfortunately I've had to deal with Synnex who claim to have never received the unit. This, of course, after me spending a week attempting to get anyone to respond to either my phone calls or emails.
While that battle is still on-going (and I've vowed to never buy Seagate for the hassle their warranty replacement provider is), remeber that you should always send material with a return receipt or delivery confirmation.
From what I know, people in the industry seem to take quite a lot of joy in lifting hardware when they don't need to sign for it. Fortunately I did this and now the guys there are squirming because they can't find it.
Unfortunately I have a feeling this is one battle where I'm going to be the loser. <sigh>
ॐ (aum) - what was, what is and what will be, wildfire's musings
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